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Customer Satisfaction Questionnaire

As part of our ongoing commitment to ensure that the service we offer our customers is delivered and maintained to the highest possible levels, we would ask that you spend a few minutes completing this survey.

As a Quality Assured NSI-NACOSS Gold installer, we are continually checking the standards of our product and service provision and your answers will help us to define areas that have scope for improvement.

Please feel free to add any comments that you feel will help us achieve this end, particularly where you feel that your satisfaction level is a negative response.

What is your level of satisfaction in the following areas?

(*required)
1. The Security Installation
a. Our understanding of your needs during the survey:
Very poor
Poor
Acceptable
Good
Excellent
Comments:
b. The Specification and Contract documents for your installation were clear and fair:
Very poor
Poor
Acceptable
Good
Excellent
Comments:
c. At what level do you consider was the overall standard of our workmanship and wiring:
Very poor
Poor
Acceptable
Good
Excellent
Comments:
d. How would you describe the simplicity of operation of the system:
Very poor
Poor
Acceptable
Good
Excellent
Comments:
e. How would you describe the training given in the use of the system when handed over to you:
Very poor
Poor
Acceptable
Good
Excellent
Comments:
f. How would you rate the value for money of the system:
Very poor
Poor
Acceptable
Good
Excellent
Comments:
g. On the occasions when you have contacted the office, were your enquiries dealt with courteously and efficiently:
Yes
No
Comments:
h. Do you think you will recommend us to others:
Yes
No
Comments:
2. Our Engineering Staff
i. How would you rate our engineers in terms of courtesy, helpfulness and general manners:
Very poor
Poor
Acceptable
Good
Excellent
Comments:
j. How did you rate our engineers’ knowledge and familiarity with the equipment:
Very poor
Poor
Acceptable
Good
Excellent
Comments:
k. Did the engineers carry and show their ID card, if requested:
Yes
No
Did not request
Comments:
l. Did the engineers arrive within the agreed time:
Yes
No
Comments:
m. Did our engineers leave your premises clean and tidy:
Very poor
Poor
Acceptable
Good
Excellent
Comments:
3. Further Comments
Please give any additional information you feel relevant with regard to the levels of satisfaction you received:
Comments:
4. Your Details
*Customer or Company Name:
Contact Name (If Different):
*Post code:
Installation Date (If known):
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Call today for a FREE no obligation security survey

01223 262728

"The overall standard of workmanship and wiring was excellent, very neat and impressive."

Peter, Cambridge

nsi safecontractor siemens